Complaints Procedure
We take all complaints seriously and aim to resolve every issue quickly and fairly.
Last updated: September 2026
At T&G Repairs, we strive to provide excellent service every time. If something hasn't met your expectations, we want to hear about it so we can put it right.
Step 1
Contact Us Directly
In the first instance, please speak to a member of staff in our Selly Oak shop, or contact us by phone or WhatsApp. Most issues can be resolved quickly at this stage. Call us on 0121 471 1137 or WhatsApp 07733 372888, open every day 8am–10pm.
Step 2
Formal Written Complaint
If your issue is not resolved to your satisfaction at Step 1, you may submit a formal written complaint by emailing us or writing to us at our Selly Oak address. Please include your name, contact details, the date of repair, a description of the issue and what outcome you are seeking.
Step 3
Our Response
We will acknowledge your complaint within 2 working days and aim to provide a full written response within 7 working days. We will investigate the matter thoroughly and propose a fair resolution.
Step 4
Escalation
If you remain unsatisfied after our formal response, you may seek independent advice from Citizens Advice (citizensadvice.org.uk) or consider alternative dispute resolution through a certified ADR provider.
Get in Touch
We'd always rather resolve things quickly and informally. Don't hesitate to come in, call or message us.