Repair Terms & Conditions

All repair estimates are provided in good faith based on the fault described. A firm quote will be given once the device has been inspected. We will always obtain your approval before carrying out any work beyond the agreed scope. Estimates given via phone, WhatsApp, or live chat are indicative only and subject to physical inspection.

When you drop off your device, you confirm that you are the owner or have the owner's authorisation to have it repaired. You must inform us of any existing damage, faults, or issues not related to the repair being requested. A receipt will be issued for all devices left with us.

Customers are strongly advised to back up all important data before leaving any device with T&G Repairs for inspection, diagnosis, repair, upgrade, or any other service.

While we take great care when handling customers' devices and data, T&G Repairs cannot guarantee that data will be preserved during the repair process. Data may be lost, deleted, corrupted, damaged, or become inaccessible as a result of an existing fault, hardware failure, software issue, repair procedure, replacement of components, or other circumstances outside our control.

We understand that, in some cases, creating a backup may not be possible because the device is damaged, faulty, or no longer operational. Where this is the case, we will always take reasonable care and make every effort to protect existing data wherever possible. However, the customer accepts that T&G Repairs cannot accept responsibility or liability for any loss, deletion, corruption, alteration, or damage to data stored on the device.

T&G Repairs has been providing repair services for over 15 years and has always treated customers' data with great care. Nevertheless, no repair process can be completely risk-free, and customers should not rely on T&G Repairs as a substitute for maintaining their own backups.

By submitting a device to T&G Repairs, the customer acknowledges and accepts the risks associated with data loss and confirms that they are responsible for maintaining appropriate backups of their data wherever reasonably possible.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or liabilities that cannot lawfully be excluded or limited.

Most repairs are completed while you wait or within the same day. Where parts need to be ordered, we will advise you of the expected timescale. We will keep you updated via phone or WhatsApp. T&G Repairs is not liable for delays caused by part availability or circumstances beyond our control.

We use quality replacement parts for all repairs. Premium OEM-grade parts are available on request and may be subject to an additional charge. All parts used will be confirmed with you before the repair begins. We do not use counterfeit or substandard components.

All repairs carried out by T&G Repairs are covered by our standard repair warranty. Please refer to our Warranty Policy for full details on coverage, exclusions, and how to make a warranty claim. Warranty is void if the device is tampered with by a third party after our repair.

Payment is due upon collection of your device. We accept cash and card payments. Devices will not be released until payment has been made in full. If you are unable to collect your device within 30 days of completion, we reserve the right to charge a storage fee.

If a device is not collected within 90 days of the repair being completed and we have been unable to contact you, T&G Repairs reserves the right to dispose of or recycle the device to recover costs. We will make reasonable attempts to contact you before taking this action.

T&G Repairs is not responsible for pre-existing faults or damage that are unrelated to the repair carried out. If we discover additional faults during the repair, we will inform you and obtain your consent before proceeding.

Our liability is limited to the cost of the repair carried out. We are not liable for any indirect, consequential, or economic loss arising from the repair or failure of the device. Nothing in these terms limits our liability for death or personal injury caused by our negligence.

If you are unhappy with any aspect of our service, please refer to our Complaints Procedure. We aim to resolve all complaints fairly and promptly. You can contact us at 0121 471 1137 or via WhatsApp on 07733 372888.