Privacy Policy
How we collect, use, and protect your personal information.
Last updated: September 2026
1. Who We Are
T&G Repairs is a phone and laptop repair business based at 25 Oak Tree Lane, Selly Oak, Birmingham, B29 6JE. We are the data controller for the personal information you provide to us. You can contact us at 0121 471 1137 or via WhatsApp on 07733 372888.
2. What Information We Collect
We may collect your name, phone number, email address, and device details when you contact us, submit a repair enquiry, use our contact form, or visit our premises. We may also collect technical data such as your IP address and browser type when you visit our website.
3. How We Use Your Information
We use your personal information to process and manage your repair, respond to enquiries, send repair status updates, and improve our services. We do not use your data for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your personal data on the basis of contractual necessity (to carry out your repair), legitimate interests (to run and improve our business), and, where applicable, your consent (e.g. for marketing communications).
5. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements. We may also disclose information where required by law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Repair records are typically retained for up to 6 years.
7. Your Rights
Under UK GDPR you have the right to access, correct, or delete your personal data; to restrict or object to processing; and to data portability. To exercise any of these rights, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for full details on the cookies we use and how to manage them.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at 25 Oak Tree Lane, Selly Oak, Birmingham, B29 6JE, call 0121 471 1137, or WhatsApp 07733 372888.