Refund & Returns Policy
Straightforward, fair policies on refunds and returns for all T&G Repairs services.
Last updated: September 2026
No Fix, No Fee
If we are unable to repair your device, you will not be charged for the repair attempt. A free diagnostic assessment is included with every job. You will only pay if we successfully complete the agreed repair.
Refunds on Repairs
If a repair fails within our 3-month warranty period due to faulty parts or workmanship, we will re-repair the device free of charge. If we are unable to re-repair the fault, we will offer a full refund of the original repair cost.
Parts & Accessories
Unused accessories or parts purchased in-store may be returned within 14 days of purchase in their original, unopened condition for a full refund. Items that have been opened or used cannot be returned unless they are faulty.
Faulty Parts
If a replacement part fitted during a repair is found to be faulty, we will replace it free of charge within the warranty period. If a replacement is not possible, a full refund of the repair cost will be issued.
How to Request a Refund
To request a refund, please bring your device and original receipt to our Selly Oak shop, or contact us by phone or WhatsApp. We aim to process all refund requests within 5 working days.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
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